Last Updated: July 18, 2025
Welcome to Lift & Shift Global Moving (“Lift & Shift,” “we,” “us,” or “our”). By accessing or using our website at liftshiftglobal.com (the “Website”) or engaging our international moving, storage, or related services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our Website or services.
1. Services Provided
Lift & Shift Global Moving provides international and domestic moving services, including but not limited to packing, shipping, storage, customs assistance, and corporate relocation services. All services are subject to availability, applicable laws, and the terms outlined in your specific service agreement or quote.
2. Eligibility
By using our services, you represent that you are at least 18 years old and have the legal capacity to enter into a binding contract. You agree to provide accurate and complete information when requesting a quote or booking our services.
3. Booking and Payment
- Quotes: All quotes provided by Lift & Shift are based on the information you provide. Additional charges may apply if the scope of the move changes (e.g., additional items, unexpected logistical challenges).
- Payments: Payment terms will be outlined in your service agreement. A deposit may be required to secure your booking, with the balance due as per the agreed schedule. We accept payments via [list accepted payment methods, e.g., credit card, bank transfer].
- Cancellations: Cancellations must be made in writing to info@liftshiftglobal.com. Cancellation fees may apply based on the timing and nature of the cancellation, as outlined in your service agreement.
- Refunds: Refunds, if applicable, will be processed in accordance with our refund policy, which will be provided in your service agreement.
4. Customer Responsibilities
- Accurate Information: You are responsible for providing accurate details about your move, including inventory, destination, and special requirements.
- Preparation: You must ensure that all items are properly prepared for transport, including securing necessary permits or documentation for international moves.
- Prohibited Items: You agree not to include prohibited items (e.g., hazardous materials, perishable goods, or illegal items) in your shipment. A full list of prohibited items will be provided upon request or in your service agreement.
5. Liability and Insurance
- Limited Liability: Lift & Shift’s liability for loss or damage to your belongings is limited as outlined in your service agreement. We are not responsible for damage caused by events beyond our control, including but not limited to natural disasters, strikes, or customs delays.
- Insurance Options: We offer insurance options to cover potential loss or damage during transit. You are responsible for selecting and purchasing adequate insurance coverage. Details will be provided in your service agreement.
- Claims: Any claims for loss or damage must be submitted in writing to info@liftshiftglobal.com within [specify time frame, e.g., 7 days] of delivery, accompanied by supporting documentation.
6. Customs and International Shipping
- Customs Compliance: You are responsible for complying with all customs regulations of the destination country. Lift & Shift will assist with customs documentation but is not liable for delays, seizures, or additional costs imposed by customs authorities.
- Shipping Delays: Estimated shipping times are provided as a guide. Delays due to customs, weather, or other unforeseen circumstances are beyond our control, and we are not liable for resulting costs or inconveniences.
7. Storage Services
- Storage Terms: If you use our storage services, you agree to the terms outlined in your storage agreement, including fees, access restrictions, and liability limits.
- Abandoned Property: Items left in storage beyond [specify time frame, e.g., 90 days] without payment or communication may be considered abandoned and disposed of in accordance with applicable laws.
8. Website Usage
- Content Ownership: All content on the Website, including text, images, and logos, is owned by Lift & Shift or its licensors and is protected by copyright and other intellectual property laws.
- Prohibited Actions: You agree not to reproduce, modify, distribute, or use any content from the Website without our prior written consent. You also agree not to use the Website for any unlawful or unauthorized purpose.
- Third-Party Links: The Website may contain links to third-party websites. We are not responsible for the content or practices of these websites.
9. Privacy Policy
Your use of our Website and services is also governed by our Privacy Policy, available at [link to privacy policy, e.g., https://liftshiftglobal.com/privacy/]. Please review it to understand how we collect, use, and protect your personal information.
10. Limitation of Liability
To the fullest extent permitted by law, Lift & Shift shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or Website, including but not limited to loss of profits, data, or use.
11. Indemnification
You agree to indemnify and hold Lift & Shift, its affiliates, officers, and employees harmless from any claims, damages, or expenses arising from your breach of these Terms or your use of our services.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Brooklyn, New York.
13. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. The updated Terms will be posted on our Website with the “Last Updated” date. Your continued use of our services or Website after changes constitutes your acceptance of the revised Terms.
14. Contact Us
If you have any questions about these Terms, please contact us at:
Lift & Shift Global Moving
453 Broadway Suite 111, Brooklyn, NY 11211, United States
Email: info@liftshiftglobal.com
Phone: +1-800-203-2374